Refund policy

Pet Love — Return & Refund Policy

Thank you for shopping with Pet Love. Most of our products are print-on-demand / made-to-order (including personalized and custom pet gifts). Because each item is created after you order, our return rules differ from ready-to-ship retail.

Made-to-order & personalized items

• We do not accept returns or exchanges on personalized, custom, or made-to-order items for change of mind, wrong size chosen, or buyer’s remorse.
• If your order arrives defective, damaged, or we sent the wrong item, contact us within 30 days of delivery and we will arrange a replacement (or a refund if a replacement is not possible).

How to report a problem

• Email us at ani.caribbean.742@gmail.com with your order number, a short description, and clear photos of the issue.
• Please report defects within 14–30 days of delivery so we can help quickly.

Non-custom / ready-to-ship items (if offered)

• Unused items in original condition may be eligible for return within 14 days of delivery. Contact us first for approval and instructions. Return shipping is the buyer’s responsibility unless the item was defective or incorrect.

Refunds

Approved refunds are issued to the original payment method after we confirm the issue (typically within several business days of approval).

Contact

Pet Love · ani.caribbean.742@gmail.com